Suppliers Information
General Delivery Methods and Standards
Greenstar can call on a very substantial waste/recycling collection and management resource through its long established network of designated contractors. This includes a number of the UK’s best-known waste companies as well as leading regional operators. There is also a back-up network of local suppliers, including Local Authorities, which supports some national contracts.
Service levels
Services are facilitated on a national basis without exception through the supplier base of Greenstar approved subcontractors. These services can be described as follows: -
- Planned collections – Services will be provided on a schedule or on demand (normally 24 hours notice is required into customer services) to meet the needs of the waste production at each site.
- Emergency and extra collections – Services over and above the planned collections as ordered by the site.
Every call to Greenstar is logged onto the bespoke computer database and is identified for priority status within the designated response time.
Reasons for calls are defined at the time of the call and used to provide management information in the form of Key Performance Indicators (KPI’s.)
The monitoring of service levels will be identified from the production of management information.
Customer Service
Greenstar provides a customer services facility to receive all calls from any client location during the course of the contract. All calls are responded to during normal working hours and a 1-hour maximum response time in place.
Every call is logged on the computer system and is identified for priority status within a defined response time. Reasons for calls are defined at the time of the call and used to provide management information for both Greenstar and the client.